Shipping policy
At Serene Herbs, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during holidays, promotional periods, or periods of increased order volume.
Business days do not include weekends or public holidays.
2. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during checkout.
Delivery times may vary depending on:
- Shipping destination
- Selected shipping method
- Carrier operations
- Weather conditions
- Other circumstances outside our control
Estimated delivery dates are not guaranteed unless specifically stated.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking updates may take some time to appear after shipment.
If you have questions regarding your shipment, please contact:
Email: VelichkoAleksei538@gmail.com
4. Shipping Address Information
Customers are responsible for providing accurate and complete shipping details during checkout.
Please review your address carefully before submitting your order.
If you need to update shipping information, contact us as soon as possible. We cannot guarantee changes after an order has entered processing.
5. Shipping Costs
Shipping fees, if applicable, will be displayed at checkout before payment is completed.
Available shipping promotions may be subject to specific terms and conditions.
6. Delayed or Missing Packages
Delivery delays may occur due to carrier issues, weather events, holidays, customs procedures, or other circumstances.
If your package has not arrived within the expected timeframe, please contact us with your order details.
We will review the available information and assist with next steps.
7. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Photos or supporting information when available
Our team will review your request and provide assistance.
8. International Orders
For international shipments, additional customs fees, taxes, or import charges may apply depending on local regulations.
Customers are responsible for any applicable charges unless otherwise stated.
Customs processing times may vary and are outside our direct control.
9. Undeliverable Packages
Packages may be returned to the sender due to incorrect addresses, failed delivery attempts, or other delivery issues.
If a package is returned to us, please contact our support team to discuss available options.
Additional shipping charges may apply where permitted.
10. Policy Updates
Serene Herbs may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated revision date.
11. Contact Information
For shipping questions or order assistance, please contact:
Brand: Serene Herbs
Email: VelichkoAleksei538@gmail.com
Thank you for choosing Serene Herbs.